Trade body to investigate consumer sites that provide work to independent garages

Inquiry to determine if they "genuinely provide a benefit" to either consumers or garages, IGA says

Trade body to investigate consumer sites that provide work to independent garages
IGA investigation will explore claims that consumer websites make profit by "skimming a fee from a garage’s bottom line". Image: Bigstock.

The Independent Garage Association (IGA) is set to create a stir throughout the industry with the launch of a comprehensive study on consumer websites that provide work to independent garages.

The IGA aims to “lay out the facts” so independent garages are “able to make informed choices on whether to engage with these companies”.

Stuart James, IGA director explained: “Independents excel at forming lasting relationships with their customers, and provide a quality service at a fair price.

“For some time we have been receiving feedback from the industry that these companies create a barrier between the customer and the garage, and generate profits by skimming a fee from a garage’s bottom line.

‘Transparent report’ 

“The IGA believes the garage must always retain its true identity in order to protect the unique benefits independents provide.

“An open and transparent report will be created highlighting the working practices of these work providers.”

The full report will be publicly available in the New Year.

For further information about the IGA click ‘more details’ below.

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