Comparison site removes garages due to consistently poor customer satisfaction

A further 1,600 applications were rejected by the site in efforts to maintain high standard

Comparison site removes garages due to consistently poor customer satisfaction
MyCarNeedsA.com allows customers to access independent recommendations. Image: Bigstock.

After extensive reports in recent days of garages forcing customers to commit to work not required, not completed or overcharging for work, MyCarNeedsA.com has reiterated the need for customers to ensure they choose reputable businesses to carry out their repair and maintenance.

The process of researching independent garages and their competitors is time-consuming which is why MyCarNeedsA.com removes the hassle of finding a reputable and professional garage for MOT,servicing, brakes and clutches.

Only authorised repairers provide quotes for work and can only join the network after going through a thorough vetting process.

More than 1,600 applications from garages have been refused in the last few years, and customers are encouraged to provide reviews which new customers can use as a valuable form of independent recommendation.

Standards are taken very seriously with an on-going moderation process in place which ensures poor reviews and complaints are investigated.

Consistent or serious issues can lead to removal from the MyCarNeedsA.com platform.

This year, a number of independent garages and a large group have been removed from the site for consistently poor customer satisfaction.

Scott Hamilton, MD of MyCarNeedsA.com commented: “We are serious about providing customers with a vetted and moderated choice when they get to choose a service provider.

“In each of these cases, they were getting a significant number of jobs, but we had too many customer complaints.

With more than 30% of customers choosing recommendation over price and location, it is clear we must continue to ensure our customers are presented with a trusted choice with independent quality recommendations.”

MyCarNeedsA.com now works with 4,000 dealers, garage and workshop partners nationwide.

Only authorised repairers provide quotes for work and only genuine parts are used on all customer vehicles.

Eighty per cent of jobs generated by MyCarNeedsA.com for its service providers are grade A.

For further information about MyCarNeedsA.com, click ‘more details’ below or call 028 3833 8091.

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