Independent garage praises TechMan management system

Millers Garage in Newbury sees business efficiency leap from 60 to 90 per cent

Independent garage praises TechMan management system
Left to right: Glenn Miller and Shaun Miller of Millers Garage.

Family-run Bosch Car Service centre Millers Garage was founded by Glen Miller 30 years ago, offering MOT, servicing and repairs from its Newbury base.

Chief technician and workshop manager Shaun Miller said: “We had grown our business to a point where we were starting to find it hard to book in the correct amount of work for our technicians.

“We weren’t sure whether we were being as efficient as we could be.

“TechMan enables us to monitor workflow in real-time.

“Our technicians log on and off each individual job so we not only see their efficiency but can also make sure we charge for all the time spent on the job.”

Millers now know initial ‘investigation work’ is particularly prone to going over the time allotted, so TechMan is set to automatically warn reception staff when time’s nearly up so they can be proactive in gaining authorisation from the customer to continue.

TechMan’s national sales manager Leo Freebairn said: “Good garages like Millers often become a victim of their own success.

“Businesses that grow and employ more technicians simply become more challenging to run so efficiency drops.

“Understandably, everyone wants to believe their business is operating near the peak of what’s possible, but this generally isn’t the case.”

‘Paperless’ Garage

Millers Garage technicians use iPads to run TechView as a portal for accessing job sheets, service check or EVHC sheets.

Notes for customer communication, invoicing or staff are added through TechView too, along with details of all parts used.

“We photograph any defects and add those to the job sheet,” said Shaun.

“They can then be emailed to customers.”

TechMan generates automatic customer reminders – both via email and SMS text alerts, on the day of the booking and the day before the car is due in which Shaun says has dramatically reduced ‘no shows’.

“TechMan allows us to create purchase orders, so every part has a complete audit trail from the moment it’s ordered.

“We used to have hundreds of parts awaiting return where we had to search for the original invoice number, then manually create a return.

“It was a time consuming process and often we didn’t get all of the credits due.

“TechMan has made this a thing of the past, parts go back daily and suppliers know we will be on their backs for the credit as we have actual proof of return.

“And this is the just the start, TechMan are constantly making improvements, if we have ideas that would help, then they make them happen.”

To find out more about TechMan call 01604 666720 or click ‘more details’ below.

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