Osborne J Thomson Motor Engineering in Kilmarnock has denied fierce claims made by a customer who says the garage has been delaying repairs and has verbally abused her.
Teri McClung, 30, has now launched civil court action against Osborne J Thomson, according to a report in The Sun.
Teri had dropped her Mitsubishi Warrior off for repairs at the garage but said Osborne was unclear when diagnosing the issue with the car, going from a belt and crankshaft needing replaced, to an entire new engine.
Terri eventually called the police, claiming that the garage refused to hand over the keys to the vehicle for five months, despite no repairs being carried out.
Terri said: “He’s breached contract so he should now fix it at his own expense or reimburse me for the cars I’ve had to hire and the one I bought.
“My plan was to sell the car but it’s now close to it’s MOT so of less value.
“So I’ve lost out on that money as well.”
“It’s a load of fantasy”
Speaking to GW, Osborne said that he didn’t want to get into a “slinging match” but added: “It’s a load of fantasy and she’s verging on defamation.
“She’s making it up as she goes along and my customers know it’s not true.”
A spokeswoman for Police Scotland: “At 7.15pm on August 2 police were called to reports of an altercation at a garage on Forge Street, Kilmarnock.
“Officers attended and it was established that no criminality had taken place and advice was given.”
Teri has now dropped a letter from her lawyer and Trading Standard Standards off at the garage but Osborne has refused to accept it.
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