James Foxall of the Telegraph has picked up on research showing the savings motorists can make (reported 22nd April – Motorists halve service costs with independent garages).
He admits to “shock” at the amount of money that hard pressed motorists could save, pointing to a recent survey by the Independent Garage Association (IGA) that found labour costs for independents average about £40 per hour while franchised garages average nearly £96 per hour.
James reported: “On a larger job, you’ll save hundreds on the price of labour alone by going with an independent. And that’s without taking into account franchises’ frequently hefty mark-up on the price of parts and consumables such as oil and screenwash.”
He then made some further interesting observations on the challenges of finding a quality garage.
“I set about this tricky task using the various rating schemes. From the British Standards Institute (BSI) to the Retail Motor Industry Federation (RMIF) and Society of Motor Manufacturers and Traders (SMMT), I quickly found myself in acronym hell. Good Garage Scheme, Best Garage Guide, Trust My Garage, Kitemark Garages. But perhaps the most confusing aspect was that when I input my postcode, all of the above suggested different garages within a few miles of my home.”
Stuart James, director of the IGA and the Trust My Garage scheme, advises drivers to use garages that display a ratings badge. “In their crudest form these schemes make garages sign a piece of paper to say they’ll abide by certain terms and conditions,” he says. “It makes someone other than the garage accountable if you have a problem.”
You can read the full article on the link below, better still share the link with your customers!