Garage boosts workshop efficiency to profit with TechMan

Award-winning garage praises workshop management system

Garage boosts workshop efficiency to profit with TechMan
Ben Dewar, service centre manager at Redgate Lodge.

TechMan, the workshop management system developed by garage owner Terry Dorney and his team, has been praised by customer Redgate Lodge, who moved onto TechMan in August.

The award-winning Newcastle Upon Tyne based garage has a thriving used car sales business and undertakes a full range of service and repair work, including MOT testing, as a Bosch Car Service Centre.

The growing independent garage had been looking for a time management solution for its mechanics for some time before finding TechMan.

“We had manually monitored our technician efficiency for nearly a year using whiteboards and Excel,” said Ben Dewar, service centre manager at Redgate Lodge.

“Overall efficiency seemed to be pretty good – generally at around 60 per cent – but tracking and calculating it was quite a slow process.

“Since we installed TechMan our technicians are now all at over 85 per cent efficiency and because we can monitor their utilisation in real-time, our front of house staff can book the right daily work load in.”

Workshop diary

Redgate says the simplicity of the drag-and-drop job diary has been central to the improvements, which have already boosted profits dramatically.

The business had initially copied their customer database into TechMan intending to use the old and new systems side by side, before quickly realising this would not be necessary.

Ben added: “After a week or so it became clear we no longer needed our old system at all.

“Getting used to TechMan was so simple and if we had any queries the team were available by phone to help.”

Besides the boost to efficiency – which has seen TechMan pay for itself from the start – administration has been streamlined too.

“Our garage is now virtually paperless,” Ben explained.

‘Professional’

“All mechanics use TechMan to get job information, complete check sheets and take photos of all cars to assign to the job.

“This obviously saves on paper but again it’s really about saving time and running things more professionally.”

Once the information is in TechMan there’s then a permanent record for anyone in the business to access at any time.

A suite of communications tools also help to automate reminders, bookings and even the sending of health checks and pictures to customers – often whilst the vehicle’s still on the ramp.

To find out more about TechMan call 01604 666720 or follow the ‘more details’ link below.

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