Risk factor: do you fit customer-supplied parts?

Drivers are increasingly asking garages to fit parts they have purchased elsewhere, GW Views looks into the debate

Risk factor: do you fit customer-supplied parts?
Study shows less motorists are attempting maintenance jobs. Image: Bigstock

Under the Supply of Goods and Services Act 1982, garage customers are entitled to expect repairs to be carried out with reasonable care and skill, in a reasonable time and for a reasonable charge.

Should any parts need to be replaced, the customer is also entitled to expect that the part is of satisfactory quality, is fit for purpose and is as described.

These statutory rights are widely understood and excepted.

However, GW readers are reporting an increase in the number of customers supplying their own parts…

This article first appeared in GW Views, click here to continue reading and find out what other independents are doing about the trend.

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