Technical team provides engine management support

Cambiare gives insight into hotline capabilities

Technical team provides engine management support
Cambiare's technical team provides support for a wide range of queries.

As the aftermarket continues to keep up with the technological advancements in vehicle electronics, the importance of aftersales and technical support is becoming more prevalent, says Cambiare, an engine management specialist.

With a comprehensive range of vehicle electronics and engine management parts, Cambiare recognises the need for aftersales and technical expertise to match it.

With resources available to advise on anything from catalogue enquiries to technical questions, the team has resolved more than 7,000 hotline enquiries.

From attending technical seminars to specialist lectures, the Cambiare team ensures that their knowledge bank is consistently reinforced in aftermarket developments, automotive technology and technical knowledge.

This proactive approach in gathering market intelligence has allowed them to reach further than the technical hotline in order to provide value to the customer.

Cambiare’s tech team
  • Helping customers identify the right part.
  • Cross-referencing troubles.
  • Fitment enquiries.
  • Troubleshooting issues.
  • Diagnosis of automotive problems.

Cambiare have boosted their service offerings to include portfolio gap identification as well as catalogue improvements via the dedicated vehicle data team.

With that, extensive effort has been put into research, development and testing.

In order to extend after sales service, Cambiare has also made improvements in the warranty procedure to complete claims within 25 days of receipt.

The Cambiare technical team oversees the technical hotline where calls are monitored and logged to observe the most common enquiries and challenges.

Whilst returns are sometimes inevitable, the technical team works to better educate the aftermarket on common issues to help alleviate any frustration from avoidable warranty returns.

The tips and tricks section of the website addresses common issues identified from the technical hotline as an added resource to support customers and end users.

Popular topics include installation tips, troubleshooting for sensor faults and warning lights as well as cross referencing parts and cataloguing.

For further technical information from Cambiare, follow the ‘more details’ link below.

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