Technicians have their say in Autodata developments

New 'scientific testing' raises the bar in technician led innovations for the automotive aftermarket

Technicians have their say in Autodata developments

Autodata, a world-leading supplier of automotive technical information, has introduced laboratory user experience (UX) testing to enhance customer feedback which has helped Autodata redesign its products to meet the technological needs of a modern workshop.

Automotive technicians who have never used Autodata, as well as previous and current Autodata users, have been invited to the City Interaction Lab to test Autodata’s most up-to- date online workshop application.

All technicians were interviewed, observed and monitored using cutting edge user testing technology, to identify aspects of the online workshop tool that can be further enhanced.

The new Autodata web application features 85,000 diagrams and illustrations, covering over 500,000 procedures.

The new Autodata web application features 85,000 diagrams and illustrations, covering over 500,000 procedures.

Enhancements that have derived from the most recent laboratory usability test include time-saving functions that make it even easier for mechanics to select vehicles and to access the technical information they need for specific operations they perform on daily basis.

Andre, apprentice mechanic at a BMW specialist garage said: “Autodata saves a lot of time.

“It’s easy to find the information I need to do my job and it helps me to learn the trade”

Max Lienard, head of product and market development at Autodata, said: “For us, it’s important to understand the challenges our users face.

“We regularly conduct research to identify any issues and to recognise what technicians need.

“This helps us to focus our efforts and our technology on supporting their businesses.

“It is the best way to make sure we deliver value to our users, and this is why their input is essential and core to everything we do.”

Autodata’s latest innovations will be revealed in the next generation online workshop tool at Automechanika Frankfurt in September.

For further information about Autodata, select ‘more details’ below.

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