“Do not use this dealership”, Range Rover owner warns customers about main dealer

Vehicle dumped outside Land Rover dealership with signage warning of "totally incompetent" customer service

“Do not use this dealership”, Range Rover owner warns customers about main dealer
The Range Rover was spotted by a number of locals who shared pictures on social media.

A frustrated owner has dumped his Range Rover Vogue outside the main dealer he bought it from in protest of alleged poor customer service.

The owner claims to have experienced numerous problems which have been left unresolved and arranged for vehicle signage to warn off potential customers.

Alleged faults include issues with the suspension, gearbox and five other ‘common’ issues.

The signage read: “Range Rover do not care.

“Do not use this dealership.

“Bad customer service, totally incompetent, lack of communication, cannot fix the car.”

“Nothing was being done”

The driver, who has asked to remain anonymous, said: “I was on hold on the phone for five and a half hours when I first complained a week and a half ago.

“Nothing was being done.

“So I went to a specialist graphic designer to mark the car with the words I wanted.

“Then I decided to park it outside the dealership as I thought ‘I’m not going to let this happen to anyone else’.

“I’ve since been contacted several times by the dealership.

“They’ve even offered me free champagne, but I don’t drink.

“All I want is for them to fix the car.

“We’re in disputes at the moment.

“We’re in disputes”

“But I have given them the spare key and said ‘bring it into the garage, fix it and drop it back off outside my house’.”

The £63,000 car was purchased in 2016 from Lancaster Land Rover dealership in Tyburn Road, Eddington.

A spokesman for the dealership said in a previous statement: “We do not discuss individual customer cases.

“A general manager and a representative from Land Rover are meeting with the customer on site to agree a way forward.”

The car has since been spotted parked up outside the dealership by a number of passing drivers, many have shared pictures on social media.

Home Page Forums “Do not use this dealership”, Range Rover owner warns customers about main dealer

This topic contains 2 replies, has 2 voices, and was last updated by  David Evans 3 months, 4 weeks ago.

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  • #161478 Reply

    Ken Ashton

    It’s a shame , Land Rover have a great band of followers who love their cars but are let down by some stupid design ideas and some technology that is not needed that even a main dealer cant fix . Two things spring to mind – The screws holding the lens on the old round l r lamps ( which were everso cheap ) – couldn’t they have used non rust screws ! And my P38 has a corroded brake pipe to the rear and its in a totally evil place to fix . Come on Land Rover…..

    #161479 Reply

    David Evans

    We love main dealers, their incompetence and poor customer service drives customers away, and through our doors. I’ve lost count of the number of customers we’ve picked up as a result of their appalling behavior.

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