Dave Shandley of Stockport, Cheshire was forced to buy his own computer to erase faulty codes in his 2013 Peugeot RCZ after dealership were unable to determine cause, reports Carbuyer.
The problem had started when the RCZ kept failing after refuelling, prompting Dave to contact the AA, who found two fault codes which were both linked to a misfire in the car’s cylinders.
The AA erased the error codes and the RCZ ran fine until the engine failed again and even after a week of diagnostic tests, JJ Cookson Peugeot in Stockport were unable to determine the cause of the problem.
“It seems that if the computer doesn’t tell them how to fix the problem, they’re unable to work out the problem for themselves,” said Dave.
“What they are looking at are the fault codes, not what is causing the fault codes to arise.”
Into his own hands
Since visiting the dealer, Dave has bought his own computer to erase the codes to avoid calling the AA, due to his engine failing a further six times with no permanent fix being offered.
A spokesperson for Peugeot said: “The temporary fix of erasing the fault codes meant that the fault was not present whenever Dave took his car in, and the technicians were therefore unable to provide a permanent fix.
“Peugeot is committed to ensuring any potential manufacturing fault is rectified.”
The spokesperson invited Dave back to his local dealer for further tests before adding: “Once the investigation has taken place and the fault identified, we’ll be happy to work with the dealership to reach a, hopefully, favourable resolution.”
Dave has booked his car in for further investigations.
Have you experienced a similar situation with the 2013 Peugeot RCZ? Let us know in the comments below.