You know the ones – those that tell you how to fix a fault or why a job you’d previously completed have stopped the windscreen wipers from working and how they can buy parts way cheaper on eBay.
Every trade has difficult customers and independent garages get their fair share, which is why GW is embracing a friendly smile and advising motorists that repairs are best left to the experts.
You wouldn’t be in business without them and you’d prefer that you only dealt loyal customer’s keen to stay on top of their vehicle’s service schedule.
For most though, that’s not the case.
Recalling some of the best customer anecdotes on the GW Facebook page, Paul Robbie said: “Since you customers are the best.
“I once fitted a set of brake pads to a Nova and the car came back two days later with a ‘since you fitted the brakes the radio has stopped getting Radio 2’.
“His wife had retuned to Radio 1 as she had collected the car from us after the brakes were done.”
Steve Phennah commented: “We had a great one the other day – ‘you know when you did my service, did you change all the filters?
‘Because the light is on saying I need to change my DPF and I thought you would have changed it for me?'”
GW readers share their best “Since you’s…”
- Since you fitted my tyres my pads have worn down.
- You tested my car last month and now the headlamp isn’t working.
- I don’t want you to fix the air bag system just turn the light off.
- Since you did my wipers my Bluetooth doesn’t work.
- Now that I have had my MOT the car will be OK for the next 12 months.
- Since you did my service my oil isn’t black any more. Are you sure you put oil in. Its supposed to be black isn’t it?
As a safeguard, Colin Field suggests garage owners should introduce a polite disclaimer form in a bid to minimise “since you” claims.
Andy Dawson said he often gets the “can you just plug your computer in and tell me what the fault is please?
“It will only take a minute.”
Replying, Melanie Harris said: “That’s a favourite, using our expensive equipment and expertise and then they go and fix it themselves.”
Andy Dawson added: “The look on their faces when they have a go themselves and it doesn’t go to plan is priceless.”
Share your favourite customer anecdotes in the comments below.