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Unfortunately this is all down to trust, something that we work hard to build up with our customers, and something that benefits all people concerned.
I’m sure that everyone could tell a (true) story about a car that has come to their workshop with supposed dangerous faults diagnosed elsewhere be it a fast fit chain, main dealership, or a mobile mechanic, only to find out the parts are not faulty or in need of replacement.
A lot of customers are very gullible and sadly, this can mean that they take the word of someone as true, just because they work for a large, well-know organisation who advertise in the papers and on TV (and how can they afford to pay for that?). This isn’t the fault of VOSA or anyone else, I thing it’s down to us honest independants to keep on doing a good honest job, and educate the public so that they understand this.