Home Page › Forums › Discussions › General independent garage chat › Green Flag accuses garages of charging motorists for “unnecessary work” › Reply To: Green Flag accuses garages of charging motorists for “unnecessary work”
EveThis type of comment really makes my blood boil! The amount of customers that come through the door via recovery with a misdiagnosis and report that the recovery guy didn’t even open the bonnet or know how much wear is left on a brake pad, even had one that told us the auxiliary belt was the fault only to find a ‘cat’ trapped in the engine! (you cant tell me he didn’t see it! The cat did survive its trauma I am pleased to say). What happened to customer care?
We pride ourselves on customer care, that’s why we have 3rd and even 4th generations bring their cars to us…that speaks volumes in itself.
Look after the customer and they keep coming back and recommend you to friends and family.