Reply To: Dealership diagnostic charges revealed

[Jon Morgan]

“A simple diagnostic”! – There’s an interesting concept.
Motor Easy evidently have no concept of motor vehicle diagnostics which are becoming more complex and multi layered as each year passes.
It is not possible to give a diagnostic job to any tech in the workshop and expect it to be performed correctly and efficiently. Motor Easy are distinguishing diagnostic work in the same manner as tyre fitting or brake work with set times for bolting parts together.
A Diagnostic technician is usually at the top end of the pay scale, having many thousands of pounds of continuous personal development levied into his continuous training requirements to keep him on top of his game, as new systems and vehicle types are introduced – He is not a filter spinner.
The diagnostic is continually given short shrift in this trade by workshop managers and warranty companies etc.. These are the type of people who have no concept of the modern motor vehicle and should be retrained to appreciate just what it is that an effective and successful diagnostic takes. More publicity given to a company that is ill informed and comparing the incomparable.