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DavidThe ombudsman service is not fit for purpose, it is not impartial, it has been set up to protect garages from honest hard working people, not the other way round, they look after their paymasters.
The ombudsman service mismanaged my sons case after a main dealer sent out his car out with a damaged head gasket, after 3 months of repeat visits the engine seized. It took the ombudsman service 11 months to find my sons case in favour of the dealer despite the engineers report from DEKRA in my sons favour. my son is £1000 out of pocket for unnecessary repairs no car for a year and a car worth £6000 turned into scrap.