Reply To: Halfords launches “free brakes for life”

[Steve]

If its not tough enough trying to keep existing customers who tend to be loyal (there is always one looking for the bargain)!
We get “deals” that are just marketing ploys to win customers over!
I agree with Graham Cox we are going to be forced out of business if you rely on servicing and minor repairs in the long term
As customers are looking for the best deal but competing with big chains is tough and sometimes impossible
But on a good note as Taz has mentioned bulbs!! (enough said)
Often we find the customer comes back with a story to tell!
losing revenue because of it hurts the independent though.