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AndyFirstly, what sort of FULL service can you offer for £130. Even a minor / oil change service has got to be in that ball park for the smallest of cars once you’ve factored in wages, training, tooling, operational costs such as lighting, heating, waste disposal etc. People who “give” away our services are undermining this industry. And as prof H says what is the difference between MAJOR and FULL. Secondly, I can’t believe trading standards are operating a sting without previous cause for concern. either deliberately misleading or just not doing what’s been charged for. It’s nothing to do with quality control, just good honest business. Grrrrr I need to go and lie down in a dark room.