Reply To: Breaking: IGA responds to survey about rip-off garages

[steph savill]

Yes it’s the minority of rogues that spoil this reputation for the majority of good businesses and regulation would sort this I feel sure. But perceptions are important and for every woman I speak to, she either has been suspicious of her treatment as a female or she knows someone who has been poorly treated. The power of perceptions is huge and yet there is no INDEPENDENT INDUSTRY BODY tasked to uphold the reputation of our industry. Rogues need outing for sure but customers aren’t angels either. Every garage should be able to sign our FOXY Lady Promise to ‘never overcharge, patronise or sell motorists anything they don’t need.’ The ones that can’t are usually the ones that pay poorly and incentivise their staff to sell us things we don’t need to earn commission. I think this practice should end.