Home Page › Forums › Discussions › General independent garage chat › Opinion: What ever happened to good old fashioned customer service? › Reply To: Opinion: What ever happened to good old fashioned customer service?
graham coxthe problem is simple mixed standards and huge preesures on garages to remain solvent the public except an awfull lot and the garages struggle to recruit quality staff the whole industry needs to stand back and take a long hard look at itself and a decent regulation process needs to be set up with each mechanic needing constant checks over a yearly basis by an independent body. .most independent garages offer a good service but feel that margins are to low because of fast fits and dealers charging the wrong prices.example we all know to service a car using the correct oil and filters should cost the public £220.00 approx. so why do garages price the services at £125.00 all in ??? you know who I am talking about!! all this does is erode customer confidence.