Reply To: Opinion: What ever happened to good old fashioned customer service?

[John Tullett]

CAT magazine recently ran an article on this subject and quoted my observations which echo those of this author. I understand that ‘used properly’ a VHC can be a good thing, but in more than 45 years with my business my experience is that garages find the opportunity to make money irresistable, especially as the VH check is often carried out because the customer already trusts the garage. It isn’t just true of Main Dealers but is probably more prominent with them due to their being strongly finance driven from above. I don’t think this is an excuse though, the technicial has a choice and should use it. The moral I think is to get a second opinion at least, as suggested here.