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PaulI think Paul is missing the point.
You might be doing an excellent job with the VHC but when you hand it over to the sales staff the ‘con’ starts. They are the ones who are on an incentive to sell, frightening genuine, trusting vehicle owners. As an independent we built our reputation on telling the truth, even if it’s bad. My customers respect that.
No wonder certain areas of the ‘trade’ are giving us all such a bad name when it comes to trust.
I am the sales staff and i’m not a con artist. I don’t think it’s fair to assume that everyone elses standards are the same as yours!