Reply To: Opinion: Saying no to customer supplied parts is right but only in 99 per cent of cases

[Dougal]

I agree with all of the previous comments.
I like to meet the customer face to face before agreeing to fit any parts not supplied by us to make sure that they are aware of the possible limitations of those parts.
I also like to see their invoice for the parts and photocopy it onto the back of the job card. I do not want to get involved in fitting stolen parts.