Reply To: Opinion: Saying no to customer supplied parts is right but only in 99 per cent of cases

[Eddie Bamber]

All very good points above. Some years ago I was asked to repair the electric roof on an Escort convertible. On splitting the pump from the motor, there was a small plastic drive wheel which was broken. I went to get one from the Ford dealer who quoted me £1200 for a complete pump as that wheel was not available separately. I had a local engineering company make me one out of plastic rod on a lathe, he charged me £20. If the owner had brought a plastic wheel I would have fitted it. I don’t know how dealers justify these charges,