Reply To: Garage customer demands compensation for car theft

[Peter Miles]

Hmm, a bit of a difficult one. The owner’s insurance has paid out for the value of the car but I do think that under the circumstances as the keys were left outside the garage owner should make some offer to please the customer. For myself it is a condition of my insurance that all keys are kept in a safe overnight and any other time the garage is unattended and that obviously wasn’t the case here. If the garage owner dropped the keys why didn’t he try and find them?