Reply To: Garage customer demands compensation for car theft

[John Darby]

The garage was negligent by allowing the keys to be taken. My insurance has said on previous occasions that you should take reasonable action to prevent a vehicle from being stolen and if after that the car is still taken it is down to the customers insurance as if it were parked in the street. So for the customers insurance to cover the loss is just lucky for the garage owner, but he still should cover the owners loss, excess, increased insurance premium and inconvenience I feel.