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I learnt that being cheap brings in that certain type of customer, always complaining, arguing that they can buy it cheaper from Euro. Get your rates right and your business will benefit. Phone up a plumber with his bag of tools Or an electrician, ask how much for a Landlord Electrical Safety Check.
If your parts supplier sells to the public cheaper than what you are paying move your business away from them and use someone else, If someone says that they can get the parts cheaper online, tell them that they will not get the warranty that you offer and the parts online are normally rubbish. TPS discount on some parts less than 5%, try running a business on 5% markup.
You take the legal responsibility for the part, and if you are paid with a card give the profit to a card company.
Euro reps say that garages should charge higher labour rates to compensate for not making so much on the part, until they have to pay warranty which is £35.00 / hour and has been for at least the last ten years.
Take some time out and you will see where your profits are going.