Home Page › Forums › Discussions › General independent garage chat › Garage owner launches legal action against Google over ‘fake’ reviews › Reply To: Garage owner launches legal action against Google over ‘fake’ reviews
We have not had a fake review,but quoted for a steering pump and rack together as the previously fitted reconditioned steering rack had failed.(not fitted by us).The pump had been contaminated with metal filings so both components were needed.This customer had not been to us before but were recommended by their family member.
He did not want the work doing as it was to expensive and left a one star review with no explanation and we didn’t charge him for the appraisal of the job.
I think all reviews should be accountable with a reference or name and a brief description of the review, this would allow a reply to respond according.