Reply To: TechMan Service Assist to boost garage customer confidence

[Tom]

Main dealers have been doing this for years because they put people on the service desk who know less about a car than the owners walking through the doors. Independently owned garages have staff that will be used to multi tasking, fixing the cars and speaking to the customers so have a much better general knowledge of the cars and systems to explain things better. Also they aren’t usually set up in a way that will allow a customer somewhere to sit and watch these videos like they would in a showroom environment where customers will be left for hours waiting for a first service to be carried out in a main dealer. Not really of much use especially when customers are always in a hurry and see the whole process of having to get their car serviced a painful chore.