Reply To: Opinion: Block Exemption is useless if motorists are unaware of it

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#250628
Michelle King
Guest

I am currently fighting my dealership and preparing to go to the Ombusman – they are just not recognising that the garage I took my car is under the Excemption Block Regulation – a garage that has been open over 15 years with a mechanic of over 30 years experience. The Dealership are now saying my warranty is void and will not repair a very big fault on a car that’s only done 16K miles/3 years old! Now waiting for the manufacturers head office to decide the outcome. I am also in the process of rejecting the vehicle due to the serious extent of the fault, but yet my emails are just being ignored. I’m having to leave it a few weeks, to give them ‘reasonable’ time to respond. Stressed is an understatement!

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