we habitually send all our customers reminders yet still this is a problem. We have tried calling all those who have not responded but generally find that they’ve sold the car or moved etc so it’s not a practical solution.
We also send postal reminders to customers 1 month before expiry.
25% of them respond on the day they receive it but 10% respond between a day and a month after expiry.
What we need is a high profile case of somebody getting nicked for not having a valid certificate, David Beckham would be ideal.
I agree with Kieth as most reminders can be pinned to a board, diary or a reminder on phones and computers, 12 months to remember is too long. the mot reminder at the bottom of mot ticket could be pushed by garages as I highlight them on hand over. two months notice for both would be good too as can be worded to have done a month early as there is no grace after mot. gives us small garages a bit more breathing space during heavy spells. (single sole trader East Sussex, service and repairs and export mot’s to reputable garage after pre mot checks) Tom
we send text messages to all our customers , they either respond right away or check their mot and ring later, weve had some positive feedback from doing this.
We give key rings with highlighted dates when MOT/SERVICE is due. Many customers thank us and find them a great help; but we still get the odd one or two who forget! Two to three months late is not unknown.
I thought no MOT invalidated vehicle insurance.
We send out email reminders 2 months before then written reminders a month before. We have to be aware that too many reminders could constitute harassment under new privacy laws! However, most people really appreciate the reminder service we provide.
Government send tax reminders as you are paying them money. They don’t push mot reminders by post as no money being paid to them.
210000 fixed penalty of £100 minimum is £21,000,000 good source of revenue.
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