This topic contains 4 replies, has 2 voices, and was last updated by Joe Brookshaw 4 months, 2 weeks ago.
February 26, 2019 at 8:35 am #171430
Mike Ruff, GW editorKeymaster
Almost half of UK drivers believe getting their car serviced at an independent garage will invalidate their manufacturer warranty, new research has re
[See the full post at: Half of drivers wrongly think getting a car serviced by an independent voids warranty]February 26, 2019 at 12:22 pm #171434
we are fully aware of the regulations regarding non dealer parts, our worry is that many fleet companies are trying to force garages to use inferior parts as in Crossland,Starline,Eicher, the parts may meet Minimum standards but the buck stops with the installer, they have to replace free of charge.
How do these parts get oe approved status.
Many main dealers are adopting the approach that the customer has to prove, the non quality parts didn’t cause the fault.February 26, 2019 at 1:21 pm #171435
In any survey, it is important to ask ‘what could be improved?’ with the questionnaire. My guess is a good deal of the people asked would feel uncomfortable telling the truth. It is hard to look a supplier in the eye and say “I don’t trust you to look after my car, especially as it is so new”. An easy out for the driver is to blame warrantee issues. My experience is; despite having a good relationship with my customers, some prefer to use the main dealer for 2 reasons, firstly; full main dealer history is still a selling point and many prefer the main dealer ‘stamp’ in the book when buying a young car, and secondly if a warrantee issue is picked up by an independent, the car then has to be rebooked to the main dealer to repair it for free. It’s a waste of precious time. We pride ourselves on offering better service and work than the main dealers, but honestly – more often than not, the fixed prices offered by most dealers for the first 3 years (mostly due to underservicing) means I, for one am not fighting for this work. I advise my customers to go to the main dealer, let them do the scheduled service – and nothing more -, then bring me the list of ‘recommended work’, or send the ‘walk round video’ and I will do this work, if it’s needed. It still means two trips, but that way the customer keeps their service record complete, warrantee work can be done whilst in with the dealer and the customer saves money having us do the more profitable work. Every ones a winner!February 26, 2019 at 8:17 pm #171438
We do well out of vehicles recently out of dealer servicing. Usually little or nothing has been done, leaving the owner to play catch up.March 5, 2019 at 7:49 pm #171701
Most 4yr old cars that come to us which have been serviced at main dealers have never had the wheels taken off and the state of the pollen filters well I could go on.