Halfords Autocentres has been fined £28,000, ordered to pay costs of £11,700.97 and a victim surcharge of £170 after its Stratford-upon-Avon workshop was found to have carried out an unsatisfactory car service.
Are any trade people reading this really surprised? I’m sure we’ve all got tales to tell about the fast fits although generally they’re about doing unecessary work rather than ignoring/not noticing work which should be done.
I am an “Old School” motor engineer, Not surprised at all! Funny how it just happened when trading standards happen to visit. The other 22000 every month ? Well, what do we think ? (Also an ex Kwik Fit / ATS branch manager)
the pressure which is placed on staff to get the work done quickly is too much, they are constantly ovebooked. The technicians are afraid of losing there job if they don’t hit there ridiculous targets, which is why this goes on.