TechMan Service Assist to boost garage customer confidence

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  • This topic has 2 replies, 1 voice, and was last updated 3 years, 3 months ago by Meat-Head BPP BSC OHPEF CPP.
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  • #215135 Reply
    Stuart Woolley
    Moderator

    Workshops using the TechMan Garage Management System now have access to more than 450 interactive and narrated videos to help explain servicing and re
    [See the full post at: TechMan Service Assist to boost garage customer confidence]

    #215141 Reply
    Tom
    Guest

    Main dealers have been doing this for years because they put people on the service desk who know less about a car than the owners walking through the doors. Independently owned garages have staff that will be used to multi tasking, fixing the cars and speaking to the customers so have a much better general knowledge of the cars and systems to explain things better. Also they aren’t usually set up in a way that will allow a customer somewhere to sit and watch these videos like they would in a showroom environment where customers will be left for hours waiting for a first service to be carried out in a main dealer. Not really of much use especially when customers are always in a hurry and see the whole process of having to get their car serviced a painful chore.

    #215145 Reply
    Meat-Head BPP BSC OHPEF CPP
    Guest

    FUD FUD FUD FUD FUD FUD FUD FUD
    MEAT-HEAD-MOTORS

    If you can read this this fudding thing worked, if not it’s ate what I typed again

Viewing 3 posts - 1 through 3 (of 3 total)

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