Agreed Peter some of the manufactures software updates I have questioned as to what the actual update is for? or is it just a excuse for the vehicle to be in the workshop for a “free health check”

I think you’re all missing the point. A VHC used properly is an important communication tool to offer the customer peace of mind. If i’m noting brakes I’m not using words like “perfect” or “about” i’ll record on the VHC the new thickness, measured thickness and minimum thickness and work on fact not opinion.

CAT magazine recently ran an article on this subject and quoted my observations which echo those of this author. I understand that ‘used properly’ a VHC can be a good thing, but in more than 45 years with my business my experience is that garages find the opportunity to make money irresistable, especially as the VH check is often carried out because the customer already trusts the garage. It isn’t just true of Main Dealers but is probably more prominent with them due to their being strongly finance driven from above. I don’t think this is an excuse though, the technicial has a choice and should use it. The moral I think is to get a second opinion at least, as suggested here.

the problem is simple mixed standards and huge preesures on garages to remain solvent the public except an awfull lot and the garages struggle to recruit quality staff the whole industry needs to stand back and take a long hard look at itself and a decent regulation process needs to be set up with each mechanic needing constant checks over a yearly basis by an independent body. .most independent garages offer a good service but feel that margins are to low because of fast fits and dealers charging the wrong prices.example we all know to service a car using the correct oil and filters should cost the public £220.00 approx. so why do garages price the services at £125.00 all in ??? you know who I am talking about!! all this does is erode customer confidence.

I think Paul is missing the point.
You might be doing an excellent job with the VHC but when you hand it over to the sales staff the ‘con’ starts. They are the ones who are on an incentive to sell, frightening genuine, trusting vehicle owners. As an independent we built our reputation on telling the truth, even if it’s bad. My customers respect that.
No wonder certain areas of the ‘trade’ are giving us all such a bad name when it comes to trust.

I am the sales staff and i’m not a con artist. I don’t think it’s fair to assume that everyone elses standards are the same as yours!