Highlighting the value of the ALLDATA Info Centre Service

ALLDATA Info Centre Service is an invaluable resource for ALLDATA subscribers

Highlighting the value of the ALLDATA Info Centre Service

The Info Centre Service is a vital, additional support resource for automotive and bodyshop professionals searching for technical information in the 72 million documents available within the ALLDATA Repair portal.

ALLDATA Europe managing director, Karol Englert, revealed how subscribers can use the value-added service: “Users can access the Info Centre Service via the ALLDATA Repair portal. If we have published data for the vehicle but they simply can’t find what they are looking for, they can put in a request to us.

“We will assist subscribers by providing the location of the data. This will enable them to become familiar with the portal and increase their confidence for next time.”

Some repair data, however, is not published and is only accessible on demand via the Info Centre Service, as Karol explained: “For example, service interval check sheets are unique to each vehicle on the road, depending on age and mileage covered and are, therefore, only available on request

“Alternatively, it may be because we have just signed a new agreement with a vehicle manufacturer and are still processing the repair information and getting it ready to publish into the ALLDATA Repair portal.”

Irrespective of the request and whether the data is readily available on ALLDATA Repair, one of ALLDATA Europe’s 11 qualified and experienced technical support specialists will respond quickly.

The Info Centre Service team has a targeted response time of four hours but can often fulfil requests in less than two, depending on demand and the type of enquiry received. The user is then able to carry on with their job safely and accurately, rather than guessing or having to turn work away.

ALLDATA Europe is continuously updating its portal and adding new vehicles. Since September 2022, 7.3 million repair articles have been added to its vehicle database. It takes time to add each individual model and all its associated data; however, during the interim, all the data is available on demand via the Info Centre Service.

Karol added: “It is important to us that our customers receive the most accurate data in a timely manner and the Info Centre Service delivers on that.”

Click here for more information about ALLDATA Repair or to sign-up for a trial.

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