The Independent Automotive Aftermarket Federation (IAAF) has partnered with The Motor Ombudsman to provide its 3,000+ members with access to an Alternative Dispute Resolution (ADR) service.
This new benefit empowers garages to manage and resolve customer complaints efficiently and fairly. The Motor Ombudsman serves as the UK’s automotive-specific ombudsman, offering a structured and impartial process approved by the Chartered Trading Standards Institute (CTSI).
By utilising the ADR service, IAAF members can address customer disputes outside of court, saving time and costs while upholding a reputation for fairness and transparency.
Benefits of joining The Motor Ombudsman’s program include:
- Enhanced Credibility: Accreditation logos boost customer trust.
- Increased Visibility: Garages get featured on a popular online finder tool.
- Access to Resources: Webinars, industry updates, and thought leadership papers help businesses stay informed.
- Improved Customer Satisfaction: Reviews and ratings help build trust.
- Discounted Insurance: Members get preferential rates on insurance.
Mark Field, Chief Executive of IAAF, commented, “We are continuously developing our support offerings to better serve our members. By providing access to The Motor Ombudsman’s ADR services, we are equipping our garage members with a powerful tool to manage customer relations and uphold the high standards that our federation stands for. This is yet another step in our ongoing commitment to supporting the growth and success of independent garages.”
Bill Fennell, Managing Director and Chief Ombudsman at The Motor Ombudsman, stated: “We are excited to join forces with IAAF and support its members in achieving higher industry standards. This not only helps businesses enhance their credibility, but also provides a an independent and impartial approach to managing customer relations and disputes swiftly and fairly.”
For more information on joining the IAAF, please click here, or e-mail [email protected].
