The Independent Automotive Aftermarket Federation (IAAF) Training Academy has successfully trained nearly 200 industry professionals through its virtual training programs.
The academy offers a range of courses designed to enhance skills and knowledge in areas such as sales, customer service, and aftersales.
The Proactive Parts Advisor Program, a key offering, focuses on improving communication, customer relationship management, and complaint handling. The program combines virtual classroom sessions with practical work-based assignments and one-on-one coaching.
Mark Field, IAAF Chief Executive, said: “Our approach to virtual and blended learning is designed to provide learners with access to instructor led content supported by virtual materials and delivered directly into the workplace. This removes the need to travel or take time out of the business and has the added benefit of delivering the learning directly into the workplace.”
The academy is continually expanding its course offerings to meet the evolving needs of the aftermarket. Upcoming courses will cover topics such as workplace awareness, GDPR, and social media.
For more information please follow IAAF Training Academy on LinkedIn or visit the website.
