UK drivers overwhelmingly support right to choose vehicle repair provider

IAAF survey highlights public concern over potential restrictions on independent repair options

UK drivers overwhelmingly support right to choose vehicle repair provider
Photo: Bigstock

A recent survey conducted by the Independent Automotive Aftermarket Federation (IAAF) reveals strong support among UK drivers for the right to choose where their vehicles are serviced and repaired.

The survey, which included responses from 1,042 UK drivers, found that 92% believe they should have the freedom to select their preferred service provider. This finding underscores the growing concern among drivers regarding potential restrictions on their repair options and the potential impact on vehicle maintenance costs.

Mark Field, Chief Executive of the IAAF, said: “As inflation and the cost-of-living crisis continue to strain household budgets, drivers are increasingly concerned about escalating repair costs, making access to affordable independent garages more important than ever. Ensuring consumers can choose where their vehicles are serviced and repaired is vital for the future of the independent aftermarket. The IAAF is committed to fighting for sector specific legislation that protects this right and ensures fair competition in the repair sector.”

The IAAF is actively campaigning for sector-specific legislation that protects consumer choice in the automotive aftermarket. This legislation aims to prevent situations where drivers are restricted to expensive manufacturer-specific service networks.

The survey findings further emphasize the need for government intervention. 82% of respondents expressed support for government action to update legislation and safeguard consumer choice in the automotive repair market.

The primary concern among drivers is the potential for increased maintenance and repair costs due to limited competition. By maintaining a competitive aftermarket, drivers can ensure access to a wider range of service providers and more affordable repair options.

Field added: “The clear message from UK drivers is that they want the ability to choose their repair providers, and they want the government to step in to ensure that they can continue to access affordable, high-quality services. If this right is not protected, we risk a situation where consumers are forced into expensive manufacturer-controlled service networks, ultimately driving up costs for everyone.”

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