The motor industry’s self-regulatory body, Motor Codes, has become the UK’s largest consumer code of practice to receive government backing. Jo Swinson MP, Consumer Affairs Minister, spoke at the recent Trading Standards conference in Brighton where a new Trading Standards-led Consumer Codes Approval Scheme was launched.
Motor Codes operates government-backed codes of practice covering car service and repair and the sale of new cars. The automotive industry accounts for more than half the total number of approved businesses across all sectors, with around 7,550 garages affiliated with Motor Codes.
Motorists use an online ratings system to score customer service at garages on www.MotorCodes.co.uk and customers with concerns benefit from its Freephone advice line, which offers support and free conciliation to car owners. More than a third of UK garages are regulated by Motor Codes.
Motor Codes was established at the request of government in 2008 to act as the self-regulatory body for the automotive sector.