Motor Codes, operator of government-backed codes of practice has named the national winners of its annual Garage of the Year contest, following six weeks of voting by garage customers.
At an award ceremony attended by garage owners, car manufacturers and Trading Standards motor trade experts Top Marques of Hitchin picked up the independent garage prize in the competition celebrating top-class customer service.
Chris Mason, managing director of Motor Codes, was part of the judging panel and outlined why Top Marques stood out from the crowd of thousands of other garages:
“Top Marques showed the ability to adopt the personal service associated with a family-run business that builds long-term relationships with customers.”
The judges highlighted shared themes from successful garages like focus on obtaining and acting upon customer feedback, a transparent customer-focused approach to problems and all-round effort to accommodate all customer requirements. There was also some good use of social media.
Owner of Top Marques, Mark Scott said:
“This is truly something to be proud of, as it’s an endorsement directly from our customers. Everyone at Top Marques are over the moon and I can’t praise the team enough. Thanks to all those customers who took the time to vote for us.”
The winning garages were picked from twenty regional champions. 11,500 people voted to endorse the first-class customer service they have received at Motor Codes subscribing garages, all of which commit to the scrutiny of the Trading Standards-approved Service and Repair Code.
Motor Codes offers a garage finder claiming people can choose from the 7,250 garages signed up to the government-backed code, removing that anxiety all too often associated with finding a trustworthy garage.