INEOS Automotive joins The Motor Ombudsman’s code of practice programs

Signing up to both new car and vehicle sales codes, demonstrating commitment to customer satisfaction

INEOS Automotive joins The Motor Ombudsman’s code of practice programs

INEOS Automotive, the maker of the Grenadier 4×4 and its expanding lineup has become accredited by The Motor Ombudsman’s Motor Industry Codes of Practice. This means they join a network of 45 carmakers already committed to industry best practices for new car sales and warranties.

Benefits for INEOS Automotive Customers

  • Commitment to Quality: INEOS Automotive pledges to deliver high-quality vehicles and readily available spare parts.
  • Clear Warranties: Warranties will be provided in plain English with clear terms and complaint procedures.
  • Dispute Resolution: Customers with unresolved complaints can be referred to The Motor Ombudsman’s free dispute resolution service.
  • Transparency in Sales: INEOS’ website sales process (for their Grenadier line) adheres to clear communication of promotions, pricing, and delivery timeframes.
  • Financing Guidance: Customers purchasing vehicles with financing will receive clear information to make informed decisions.

Benefits of Accreditation for INEOS Automotive

  • Third-Party Dispute Resolution: INEOS can refer unresolved customer complaints to The Motor Ombudsman for fair and impartial resolution.
  • Marketing Opportunities: INEOS gains access to The Motor Ombudsman’s marketing initiatives, including the Customer Service Star Awards.
  • Industry Networking: INEOS receives invitations to industry events, training programs, and manufacturer forums.
  • Reputation Enhancement: Accreditation demonstrates INEOS’ commitment to customer service excellence.

Bill Fennell, Chief Ombudsman at The Motor Ombudsman, welcomes INEOS Automotive, highlighting their focus on engineering excellence and innovation. He emphasises their shared goal of raising industry standards for both businesses and consumers.

George Ratcliffe, Commercial Director at INEOS Automotive, reinforced their dedication to exceeding customer expectations throughout the buying and ownership experience, as an example, he highlighted listening to customer feedback during the Grenadier’s development.

Both parties believe this collaboration will benefit INEOS’ customers and contribute to a more positive experience in the automotive sector.

To view The Motor Ombudsman’s Motor Industry Codes of Practice portfolio, please click here.

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