A new study by The Motor Ombudsman has found a significant difference in car confidence between younger and older generations of UK drivers.
The survey, of 1,000 drivers, revealed that Baby Boomers (aged 55-77) felt more comfortable buying and maintaining cars compared to younger generations.
Younger drivers, particularly Gen Z (aged 18-25), reported feeling less confident in several areas, including:
- Negotiating a price with a salesperson
- Choosing the right fuel type for their needs
- Performing basic car maintenance tasks like checking oil and tyre pressure
The research suggests this lack of confidence may be due to the growing complexity of modern cars and the abundance of often-confusing information available online.
Social media is a popular source of car information for Gen Z drivers, but it can also be a source of misinformation. Conversely, Baby Boomers tend to rely on traditional media sources and are less influenced by online content.
The study also suggests the “Garage of Mum and Dad” is becoming less reliable as Gen X parents (aged 42-54) themselves feel less confident diagnosing and fixing car problems.
This highlights the role of garages and mechanics in providing expert advice to all generations of drivers.
To help boost car confidence, The Motor Ombudsman offers a library of resources on car buying and maintenance, as well as a network of accredited garages across the UK.
Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, said: “Our research and ‘Car Confidence Barometers’ have revealed an insightful generation gap, with younger drivers, on the whole, tending to feel less self-assured in their car buying and ownership decisions compared to their older and sometimes more experienced counterparts.
“It is clear that, while living in a world where so much information is at your fingertips, the sheer volume of content can be overwhelming. Helping to plug the generation gap with valuable motoring knowledge that will enable them to navigate their driving journey with independence and confidence is therefore crucial.
“On this note, anyone who feels that their ‘Car Confidence’ is in need of a boost, should actively seek out The Motor Ombudsman’s comprehensive and impartial library of information covering the car buying and ownership experience, and call on the expertise provided by reputable accredited businesses in our growing UK-wide network.”
For more information on The Motor Ombudsman, please click here.
