Autoelectro tackles warranty returns ‘head-on’

Technicians advised to sign up to online bulletins as Autoelectro aims to clamp down on unnecessary claims

Autoelectro tackles warranty returns ‘head-on’
Autoelectro is one of the largest independent rotating electrics remanufacturer and suppliers in the UK.

The Bradford-based rotating electrics remanufacturer of starter motors and alternators currently welcomes 1,400 subscribers to its website, but is setting its sights on increasing that number by alerting technicians to the resources available and the importance of correct fitment.

Technical manager, Dally Singh said: “As technology advances, faults are becoming more difficult to diagnose, which is resulting in a high number of starter motors and alternators being returned under warranty.”

However, Autoelectro, thanks to its rigorous testing procedures and premium quality remanufacturing, boasts an excellent manufacturing defect record of 0.86 per cent over the last 12 months.

Dally added: “Parts are being returned under warranty after being fitted and removed in a short period, or they are being returned under warranty with premature failure due to vehicle/fitting faults, which are being overlooked.”

The Autoelectro website is already in demand, with subscribers able to access regular and new fitting guides and tips.

These bulletins are specific to vehicle manufacturers and models, as well as engine size, year, fuel type and part type.

So far, the library holds an archive of over 500 bulletins and can be located online or sent via e-mail.

A live chat facility is also available, accessible 24-hours-a-day with a technical expert.

In line with the company’s ‘fit and forget’ motto, stamped indelibly on every Autoelectro box, the company is confident warranty returns will decrease quickly – if fitting instructions and bulletins are adhered to.

For more information about Autoelectro, follow the ‘more details’ link below.

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