The owner of a BMW X3 has spoken out against his BMW main dealer after a full service failed to acknowledge a fault code which later led to the breakdown of his car.
Speaking to CarBuyer, owner, Steve explained that his car broke down just a month after the main dealer full service.
He said: “I was 80 miles from home and exiting a motorway when a warning flashed on the display about a drivetrain issue.”
BMW Roadside Assistance dispatched a technician who discovered an EGR valve fault code.
Steve added: “He was able to fix it, but then told me the fault code had been there for several months.
Unnecessary breakdown
“The breakdown appeared to have been completely unnecessary and, according to the technician, the fault code had occurred on a number of occasions previously.
“I was more than a little surprised as I had the car serviced less than one month before the breakdown.”
Steve was told by the technician that routine servicing does not include checking for fault codes.
He later found that a software update, made available months before his service, had not been applied to his car.
BMW told Steve: “We don’t feel that checking for software updates in a routine service is required, unless, of course, the owner makes the centre aware of any particular concerns.”
A BMW spokesperson told CarBuyer: “Fault memories on the diagnostics tester are not checked during routine servicing”.
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