Autino seeks pilot dealers for new customer engagement software

CustomerLounge is the latest software to be released by Castrol-owned Autino

Autino seeks pilot dealers for new customer engagement software
CarVue creator, Autino.

Autino has announced that it is seeking dealers to join an Autino-funded pilot programme of new digital consumer engagement platform, CustomerLounge.

An Autino spokesperson said: “It’s designed to meet the demands of the modern, social media-savvy aftersales customer who has much higher expectations when it comes to how and when they communicate and engage.

“CustomerLounge powers better quality consumer engagement and enables service advisors to digitally engage with customers, using a familiar chat-like interface, in a way that suits them – on their mobiles and tablets.

“Autino are ideally looking for single site dealers running CDK’s Autoline Rev 8, with a desire to increase service advisor productivity, and to have better engaged aftersales customers.”

CustomerLounge pilot sites are provided with integration to CDK system, full training and support for customer-facing and IT staff, a dealer-branded consumer interface, full usage stats and KPI reports, plus a free licence for life of the product.

For further information about joining the pilot programme, select ‘more details’ below.

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