Corteco announces ‘faster deliveries’ thanks to process improvements

Business process management team brings new efficiencies for faster delivery

Corteco announces ‘faster deliveries’ thanks to process improvements

Corteco has reduced the amount of time it takes to distribute parts with the aim of minimising the amount of time a car spends in a workshop.

“We strive to meet our customers’ desired delivery date – or at least get as close to it as possible,” explains Julien Ravat, who heads Corteco’s Business Process Management (BPM) team.

“Our customers demand a guaranteed delivery date and aren’t willing to wait long for their orders. In this case, time is money.

“When in doubt, they would rather buy a pricier product from a competitor than wait a long time for a delivery from us.”

Back in 2018, it was not always possible to meet the customers’ desired delivery date – and if so, it required manually working through the process steps and utilizing a large staff.

That is why, in 2019, a project team took up this issue under the leadership of the newly created Business Process Management function at FST, headed by Kerstin Zeeb.

This project laid the foundation for the global process standardization of the Corteco division in the USA, Germany, France, Italy, Spain and the UK, on the entire supply chain process.

For Corteco’s warehouse process in Milan, the team reduced the SAP system run times along with scanning times during order picking.

It sped up label printing, improved traceability and incoming goods processing; it also increased process efficiency by reorganizing the warehouse.

“On the whole, we tested all non-system-based process steps and local auxiliary tools in order to define the right improvement steps,” reports Silke Norris from the FST Business Process Management Team.

“With success: Thanks to the new program, about three percent of the approximately 8,000 daily orders – and thus hundreds of items – are shipped earlier than originally planned.”

Have your say!

0 0

Lost Password

Please enter your username or email address. You will receive a link to create a new password via email.