New LKQ Euro Car Parts HR director to implement ‘customer-focused’ strategy

Latest appointment creates 41-strong HR department

New LKQ Euro Car Parts HR director to implement ‘customer-focused’ strategy

LKQ Euro Car Parts’ has appointed a new HR director to implement a ‘people strategy’ that will see its values of embracing and driving change embedded at all levels throughout the almost 11,000-strong organisation.

Branch managers will be empowered to manage key people decisions locally, with the support of experienced HR business partners, leveraging specialist knowledge of their local markets to help deliver maximum benefit to their customers.

Donna’s appointment creates a 41-strong HR department, and follows a year of strong successes for the team.

This includes the introduction of the new applicant tracking system for the brand’s corporate website, which is now playing a central role in empowering managers to personalise their local recruitment process.

Another key initiative is the introduction of LKQ Euro Car Parts’ wellbeing plan, which has seen the team create a mental health charter and dedicated employee assistance programme.

Now, Donna will oversee training for line managers and the development of internal comms channels to promote the programme to staff, including those who do not regularly access digital platforms such as emails and intranet.

Donna Fearnley, HR director at LKQ Euro Car Parts, said: “I know that we have a critical role to play as our trade customers adapt to change and prepare for the future, and our people are key to making that happen.

“Everyone on the HR and payroll team has proven what they’re capable of this summer, ensuring the business remained open and operational to support key workers in lockdown, while keeping our colleagues safe and adopting new ways of working.”

Andy Hamilton, CEO at LKQ Euro Car Parts, said: “We’re putting people at the heart of everything we do, because a more engaged workforce means a more committed workforce.

“By championing our values of honesty and fairness, establishing a culture of trust and striving to achieve the best possible results, we are nurturing a workforce where all staff are empowered to perform better and deliver a better customer experience.”

Donna replaces Dave Brookfield, who has recently taken over as Vice President for HR at LKQ Group in Europe, after ten years at LKQ Euro Car Parts.

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