Automotive consultancy, Fourmative has released free guidance for garage owners to improve customer retention and increase sales.
The guide explains why people buy and why their expectations are different when buying car repairs.
The guide also outlines how to sell in a way that customers feel comfortable and how to build a long-term relationship.
A Fourmative spokesperson said: “Most independent garages understand that trust is at the foundation of the relationship that they have with their customers.
“The challenge is however, how is that trust created and maintained for more of your current and future customers?
“What do you need to do to ensure that the customer not only trusts you but is happy to return for future service, repair and MOT work?
¬Garages spend a lot of time, money, and effort to attract new customers but often miss the opportunity of ensuring that the customer is retained, and future work generated.”
Claim your free guide by clicking ‘more details’ below.