Garage owners across the UK are reporting that Google is gradually resolving an issue that led to the unexpected disappearance of customer reviews from their Google Business Profiles.
This issue, which affected businesses globally, is believed to have been caused by a combination of factors, including a bug affecting the review count and a recent update to Google’s algorithm designed to detect and remove fraudulent reviews.
“From what we’ve seen so far, the original review totals appear to have been restored for a number of garages,” said Jim from GSO. “It’s a positive sign that Google is addressing the problem. Online reviews play a critical role in establishing credibility and trust with customers, so we’ll be keeping our clients updated as more information becomes available.”
This incident has highlighted the critical role that online reviews play in establishing credibility and trust with customers.
Garage Services Online (GSO) advises garage owners to regularly monitor their Google Business Profiles and to contact Google directly if they encounter any discrepancies.
GSO is closely monitoring the situation and will continue to provide updates to its clients.
To learn more about creating a digital strategy for your business with Garage Services Online please click here.